Table 1.

Frequency of detected T3 problems by type (N=31).

Problem type	Examples	Frequency, n (%)
Utility of search criteria	“Okay so if I type in the wrong thing it makes it more difficult. Still looking...self-care management, maybe I’m looking in the wrong place. Care transition, EPIC transition planning tool...uh I’m not finding the self- care. Okay, I’ll probably give up on that.”	8 (26)
Finding the search bar is difficult	“I’m looking for that, scrolling. Hmm, is there a search bar? That would have been easy, oh here we go, I found it.”	4 (13)
Finding disease-specific resources	“So, I still think that it would be better to organize this page by general versus...and then also you could have some general articles and then you could have some disease-specific articles and the disease-specific articles could be in alphabetical order to make it easier to find because I kinda gave up on that one.”	3 (10)
Email of website contact opens email software or application	“Oh okay, so you have to add an account, so you have to actually put your email in? Okay can I close that?”	3 (10)
Cannot locate the email of the website contact person	“Copy any contact email address. Let’s see. Okay so I’m going to the wrong place and I’m going back to look. Okay, so it has a contact person but no email address.”	3 (10)
Need clarity on who to contact for an article behind a firewall	“I can’t really find who to talk to about getting this article.”	3 (10)
Some windows blocked by a firewall or files won’t open	“There were, I’m going to score it a four because there were some windows blocked by a firewall.”	3 (10)
Search bar is missing	“Is there a search bar here? That would be helpful under the tools, search for articles and tools.”	2 (6)
Clicking on aspects of the webpage results in no action	“I should not be doing this because when I click on it, it doesn’t work.”	1 (3)
Difficulty returning to a previous page (going back)	“Do I hit back-arrow or close?”	1 (3)