Table 2.
Representative user satisfaction with the tool based on the Website Evaluation Questionnaire.
| Dimension and itema | Satisfaction scores | ||||
|
|
Dimension score, n (%) | Item score, n (%) | |||
| Relevance | 138 (92) |
|
|||
|
|
I find the information in website helpful. |
|
46 (92) | ||
|
|
Website offers information I find useful. |
|
47 (94) | ||
|
|
Information in this website is of little use to me.b |
|
45 (90) | ||
| Comprehension | 131 (87.3) |
|
|||
|
|
Language used in website is clear to me. |
|
46 (92) | ||
|
|
I find the information in website easy to understand. |
|
42 (84) | ||
|
|
I find many words in website difficult to understand.b |
|
43 (86) | ||
| Layout | 131 (87.3) |
|
|||
|
|
I like the way this website look. |
|
42 (84) | ||
|
|
I find the design of this website appealing. |
|
43 (86) | ||
|
|
I think this website looks unattractive.b |
|
46 (92) | ||
| Structure | 159 (79.5) |
|
|||
|
|
I know where to find information I need on this website. |
|
38 (76) | ||
|
|
I find the structure of this website clear. |
|
42 (84) | ||
|
|
I was constantly redirected on this website.b |
|
39 (78) | ||
|
|
The convenient set-up of the website helps me find the information I am looking for |
|
40 (80) | ||
| Hyperlinks | 163 (81.5) |
|
|||
|
|
Homepage clearly directs me towards information I need. |
|
39 (78) | ||
|
|
Homepage immediately points me to information I need. |
|
40 (80) | ||
|
|
Under hyperlinks, I found information I expected to find. |
|
43 (86) | ||
|
|
It is unclear which hyperlink leads to information I need.b |
|
41 (82) | ||
| Completeness | 115 (76.6) |
|
|||
|
|
This website provides me with sufficient information. |
|
41 (82) | ||
|
|
I find the information in this website precise. |
|
37 (74) | ||
|
|
I find the information in this website incomplete.b |
|
37 (74) | ||
| Search options | 114 (76) |
|
|||
|
|
Search option helps me find the right information quickly. |
|
38 (76) | ||
|
|
Search option gives me useful results. |
|
40 (80) | ||
|
|
Search option gives me too many irrelevant results.b |
|
36 (72) | ||
| Ease of use | 114 (76) |
|
|||
|
|
I find this website easy to use. |
|
38 (76) | ||
|
|
I consider this website user friendly. |
|
38 (76) | ||
|
|
I had difficulty using this website.b |
|
38 (76) | ||
aItem wording truncated for parsimony. Please see the Website Evaluation Questionnaire for complete item wording.
bReverse-coded items. The score represents a disagreement score, meaning disagreement with a negative statement about the tool (thus satisfaction with the tool along that measure).