Table 4.

Relevance of each problem type (n=10).

Problem type	Relevancea=, weighted scores
	Likelihood	Impact	Relevance
Trouble finding search criteria result in what user wants	20	17	18.4
Finding the search bar is difficult	18	17	17.5
Hard to find articles by disease	21	22	21.5
Email of website contact opens email software or application	19	22	20.4
Cannot locate the email of the website contact person	17	17	17
Need clarity on who to contact for article behind a firewall	20	22	21
Some windows blocked by a firewall or files won’t open	22	22	22
Search bar is missing	20	24	21.9
Clicking on aspects of the webpage results in no action	14	18	15.9
Difficulty returning to a previous page (“going back”)	15	14	14.5

^aRelevance= or the square root of the likelihood score×the impact score (Van den Haak et al [43]). Cutoff scores were 5-11.66 for low relevance, 11.67-18.33 for relevant, and 18.34-25 for highly relevant.