Table 1.

Expected pros and cons of the three digital forms.

Form type	Pros	Cons
Single-page form	Easy to understand Common form style and meets expectations User can view all questions and input fields expected of them User can predict the work required to complete the form Easy to navigate to all information on a single page	High information rate. Busy looking screen with possible clutter User can be distracted by the number of questions required The screen can require more mental workload to interpret Information overloading can result in visual hierarchy issues
Multipage form	Deconstructing a task into subtasks reduces cognitive load Less distracting for users User can be guided and focused on a small set of related questions Creates a sense of progression	Additional interactions (clicks) to navigate to the different sections Misleads the user into thinking the form is shorter than it is It might take longer to complete User needs to navigate to change answers from a previous form subsection
Chatbot form	Easy to use Fewer distractions given only one question is presented per interaction It is akin to everyday human interaction or to being interviewed and hence engenders focus Less cognitive demand It is novel	Not a common form style Editing previous input could be cumbersome and require a lot of interactions It seems too playful for formal settings such as medicine Preset sequence to follow