Table 2.
Synthesis of studies based on the UTAUT model (Venkatesh et al., 2003) to explain the acceptance of a technology by users.
| Source | Sample | Country | Proposed extension of the UTAUT model | Main results |
|---|---|---|---|---|
| Heikkil and Smale (2011) | 18 HR managers | Europe | Linguistic normalisation | Linguistic skills in English predict effort expectancy and use of the system (standardised in English). Linguistic competence and standardisation of the tool in one international language positively predicts performance expectancy. Social influence and facilitating conditions may reduce the role played by linguistic standardisation in the intention to use the system. |
| Yoo et al. (2012) | 226 employees in the catering industry | South Korea | Intrinsic and extrinsic motivation | Perceived ease of use, perceived usefulness, social influence and absence of anxiety encourage a positive attitude to the HRIS. Intrinsic motivation (effort expectancy, attitudes, and absence of anxiety) predicts intention to use. Extrinsic motivation (perceived ease of use, facilitating conditions, and social influence) predicts intrinsic motivation. |
| Lassoued and Hofaidhllaoui (2013) | 392 employees of the postal service | Tunisia | Self-image | Effort expectancy, self-image in the eyes of others, facilitating conditions, and involvement of the management are positively correlated with intention to use. On the other hand, performance expectancy, social influence, and perceived control do not significantly predict intention to use. |
| Harindran and Jawahar (2016) | 40 public sector managers | India | General positive or negative affect. | Affective state (positive or negative) predicts performance expectancy and effort expectancy. Performance, effort expectancy and affective state are predictors of intention to use. |
| Rahman et al. (2016) | 300 employees from the banking and financial sector | Bangladesh | No extension of the UTAUT model. | Social influence is predictive of intention to use the HRIS. Intention to use is a partial mediator of the relationship between social influence and planned use. Intention predicts the probability of the planned use. Intention and planned use are not significantly predicted by facilitating conditions, performance expectancy, or effort expectancy. |
| Noutsa et al. (2017) | 268 HR personnel | Cameroon | Ulrich's model of Human Resource roles (Ulrich, 1997) Information systems success model (Delone and McLean, 1992) Determinants of user satisfaction according to (Haines and Petit, 1997) |
Perceived quality of the system predicts effort expectancy. Effort expectancy predicts performance expectancy. Effort expectancy and perceived quality of the system predicts satisfaction. Satisfaction and use are strongly interrelated. The variables of the UTAUT model do not enable prediction of the actual use of the tool. But the quality of the system and satisfaction predict the use of the tool. Voluntary use is a condition for social influence predicting different measures of acceptance and use of the tool. |
| Mahfod et al. (2017) | 87 HR personnel | Bahrain/Jordan | No extension of the UTAUT model. | Facilitating conditions predict effort expectancy. Social influence predicts performance expectancy. There is no predictive effect of the variables of the UTAUT model on attitude toward the system. |