TABLE 2.

Research constructs and measurements.

Construct	Item #	Measurement items
Offline trust (Seppänen et al., 2007)
Company trust	Comp1	The company will do what it takes to make us happy.
	Comp2	This salesperson’s company has quality people working for them.
	Comp3	The company this salesperson works for will stand behind us.
	Comp4	The company can be counted upon to do right with us.
	Comp5	The salesperson’s company has a poor reputation. (reversed)
Product trust	Prod1	The product will do something we want to do.
	Prod2	The product will not meet our needs without question. (reversed)
	Prod3	The product will please all those who use it or are responsible for it.
	Prod4	This product has the technical attributes necessary to do the job.
Salesperson trust	Sale1	The salesperson is like a good friend.
	Sale2	When the salesperson tells me something, it must be true. (reversed)
	Sale3	The salesperson did everything possible for us.
	Sale4	The salesperson is not a real expert. (reversed)
	Sale5	The salesperson will always use good judgment.
Online trust (Odekerken-Schröder et al., 2003; Teo and Yu, 2005)	TRon1	I have trust in this online store.
	TRon2	This online store gives me a trustworthy impression.
	TRon3	This online store gives me a feeling of trust.
Satisfaction (Bai et al., 2008)	SA1	I am satisfied with my decision to visit this online store.
	SA2	My choice to visit this online store was a wise one.
	SA3	I think I did the right thing by visiting this online store.
Repurchase intention (Bhattacherjee, 2001; Lee, 2010)	RI1	I will frequently use the online store in the future.
	RI2	I will use the online store regularly in the future.
	RI3	I will strongly recommend that others use it.
Neuroticism (Pervin and John, 1999; Barnett et al., 2015)	Neuro1	I am not easily bothered by things. (reversed)
	Neuro2	I rarely get irritated. (reversed)
	Neuro3	I feel comfortable with myself. (reversed)
	Neuro4	I have frequent mood swings.