TABLE 3.
Scale/Items | Mean | SD | F/L | CR | AVE | α | R2 | t-value | |
Offline trust | 0.961 | 0.654 | 0.956 | ||||||
Company trust | 4.708 | 0.965 | – | – | – | n/a | |||
Comp1 | 0.884 | 44.418 | |||||||
Comp2 | 0.901 | 54.234 | |||||||
Comp3 | 0.898 | 51.375 | |||||||
Comp4 | 0.804 | 31.092 | |||||||
Product trust | 4.814 | 0.910 | – | – | – | n/a | |||
Prod1 | 0.882 | 50.991 | |||||||
Prod2 | 0.886 | 55.086 | |||||||
Prod3 | 0.919 | 63.516 | |||||||
Prod4 | 0.878 | 47.938 | |||||||
Salesperson trust | 4.889 | 0.913 | – | – | – | n/a | |||
Sale1 | 0.900 | 62.407 | |||||||
Sale2 | 0.777 | 25.574 | |||||||
Sale3 | 0.898 | 59.245 | |||||||
Sale4 | 0.870 | 50.291 | |||||||
Sale5 | 0.899 | 56.825 | |||||||
Online trust | 4.881 | 1.096 | 0.949 | 0.860 | 0.919 | 0.144 | |||
TRon1 | 0.943 | 155.357 | |||||||
TRon2 | 0.940 | 113.036 | |||||||
TRon3 | 0.898 | 40.847 | |||||||
Satisfaction | 4.537 | 0.853 | 0.933 | 0.822 | 0.892 | 0.336 | |||
SA1 | 0.919 | 90.180 | |||||||
SA2 | 0.930 | 110.009 | |||||||
SA3 | 0.871 | 46.514 | |||||||
Repurchase intention | 4.349 | 0.977 | 0.909 | 0.769 | 0.849 | 0.485 | |||
RI1 | 0.900 | 67.241 | |||||||
RI2 | 0.908 | 83.158 | |||||||
RI3 | 0.820 | 35.525 | |||||||
Neuroticism | 5.802 | 1.226 | 0.928 | 0.811 | 0.886 | n/a | |||
Neuro1 | 0.854 | 11.625 | |||||||
Neuro3 | 0.963 | 17.900 | |||||||
Neuro4 | 0.881 | 11.626 |
Anchors for these scales are: 1 = Strongly disagree; 2 = Disagree; 3 = Slightly disagree; 4 = Neither agree nor disagree (neutral); 5 = Slightly agree; 6 = Agree; and 7 = Strongly agree.