Table 2.

Pharmacy staff post-intervention quotes regarding the aims of the intervention

Topic of questioning	Quote from pharmacy staff
Assessing the appropriateness of the antibiotic using the Antibiotic Checklist	‘I have slightly better understanding of which antibiotics are prescribed in different situations and the importance of questioning the choice of antibiotic if I have a concern.’
Querying the appropriateness of the antibiotic with the prescriber	‘The example provided gave me more confidence to query the appropriate prescribing of antibiotics with the prescribers. GPs tend to be quite resistant to any challenges but I felt more empowered to do this.’
Giving adherence advice to patients/carers collecting antibiotics	‘The pilot made me much more focused in giving advice. The questions allowed me to address the main issues where the patient lacked knowledge. The conversations I had with patient were much more effective and meaningful.’
Giving self-care advice to patients/carers collecting antibiotics	‘I feel like it has now become easier to give additional self-care advice to help prevent/ reduce recurring infections.’