Table 3.

Themes and categories extracted from content analysis

Theme	Category
Psychological tension	Stress at work Terror and anxiety Depression
Inefficient management	Lack of a preset action plan Lack of preparation drills Inadequate supply of high-quality services Inadequate supply of equipment and facilities Poor provision of information to the public
Contextual factors	The severity, type, and rate of transmission of the infection Incorrect hygiene beliefs Opportunism