| Health Professional Encouragement |
Usage of MyChart is encouraged by my healthcare professional team (e.g., healthcare provider/doctor, office staff, practice administrators). |
Zhou and George (2001) |
| My healthcare professional team endorses MyChart usage. |
| My healthcare professional team supports involvement in MyChart usage. |
| Security Concerns |
I am concerned about submitting information on MyChart because of the potential for security breaches. |
Dinev and Hart (2006) |
| I am concerned that information on MyChart could be accessed by unauthorized parties who hack into the system. |
| I am concerned about submitting information on MyChart because others might hack into the system. |
| Continuous Use Intention |
I intend to continue using MyChart in the future. |
Kock et al. (2016); Lowry et al. (2015) |
| I will always try to use MyChart in my daily life. |
| I plan to continue to use MyChart frequently. |
| Deep Structure Usage |
When I was using MyChart, I used features that helped me to see my lab results. |
Burton-Jones and Straub Jr. (2006) |
| When I was using MyChart, I used features that helped me to request a refill. |
| When I was using MyChart, I used features that helped me to send a message to my provider. |
| When I was using my MyChart, I used features that helped me to track my health progress over time. |
| When I was using my MyChart, I used features that helped me to learn more about my medical condition. |
| When I was using my MyChart, I used features that helped me to manage my healthcare. |