Table 2.
The Specified Tasks Based on Mrs. Smith’s Care Journey Accessing PR Service
| Stage | Diagnosis | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Task No. | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| Task name | Walk | Describe symptoms | Wait 20 mins | Go to the nurse’s office | Describe symptoms | Read letter | Open the package (inhalers) | Read the instructions (inhalers) | Use the inhalers | ||
| Stage | Review | Referral | |||||||||
| Task No. | 10 | 11 | 12 | 13 | 14 | 15 | |||||
| Task name | Read the letter | Walk | Answer questions for review | Offered the PR class | Request information about PR | Read the letter | |||||
| Stage | Assessment | ||||||||||
| Task No. | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | |
| Task name | Ask her husband to help drive | Read the instructions for travel in referral letter | Walk and stop to rest after every 50m of walking (in total 300m distance) | Provide invitation and medication to be checked | Fill in question-aires | Walking test | Obtain more info about PR | Request to tailor the class schedule | Obtain the tailored class schedule | Agree and wait to attend | |
| Stage | PR | ||||||||||
| Task No. | 26 | 27 | 28 | 29 | 30 | ||||||
| Task name | Drive to the same place of assessment | Walk and stop 4–5 times to rest (in total 300m) | Find out about the transport service | Request transport service | Decide to quit | ||||||