Sensemaking and learning (SL) |
(i) Deliberate attempt to find coherent situational understanding |
(ii) Modifying a mental model or generating a new one |
(iii) Includes sense giving (presenting an understanding to others to adopt) |
Decision making (DM) |
(i) Decisions in, or about, patient care and administrative processes |
Planning and replanning (PL) |
(i) Shaping or reshaping patient care or administrative processes |
Monitoring and problem detection (MD) |
(i) Tracking the progress or outcomes of patient care or administrative processes |
(ii) Planned, ad hoc (“noticing”), formal (data collection), or informal |
Managing the unknown, unclear, unexpected, and irregular (MU) |
(i) Planned or anticipatory (contingencies, fallbacks) |
(ii) Evaluating/estimating risks |
(iii) Unplanned, “scrambling” |
Coordinating (CO) |
(i) Any activity that helps synchronize 2 or more individuals in a patient care or administrative process, especially transmitting information or expectations |
(ii) Maintenance of “common ground,” shared expectations/understanding/mental models of processes |