Table 2:

CATWOE Elements and Their Definition

CATWOE	Service recipients’ view	Service providers’ view	Policymakers and managers’ view
Customers	Patients and families	Insurance, patients and families, resource producers	Service Providers (Physician-Midwife-Nurse-Pharmacist) - Insurance - Hospitals - Universities of Medical Sciences - Health Centers - Staffs - Clinics - Family Physicians - Diagnosis and Treatment Centers - Private Hospitals
Actors	Implementation of the Patient Rights Charter by service providers	Policymakers and managers, physicians, pharmacists, nurses, midwives, and other health professionals	All stakeholders and the relationship between them: Ministry of Health - service providers, staff, insurance, and ...
Transformation Process	1. Leadership & governance 2. HR, 3. Drugs and technology, 4. Financing, 5. Information systems, 6. Service delivery systems	1.Leadership & governance 2. HR, 3. Drugs and technology, 4. Financing, 5. Information systems, 6. Service delivery systems	1. Leadership & governance 2. HR, 3. Drugs and technology, 4. Financing, 5. Information systems, 6. Service delivery systems
World View	Providing, promoting, and maintaining the health of the people using the benchmarking method	Providing optimal and fast personal and public health services and establishing justice in the payroll system in accordance with the global standard	Ensuring the promotion and maintenance of public health to promote, and maintain the health and accountability of accountability by considering successful global models
Owner	Patient Rights Support Organizations, NGOs	Employment and Administrative Organizations, Universities of Medical Sciences	Ministry of Interior, Ministry of Health, Parliament, Municipalities
Environmental Constrains	Medical expenses, lack of medicine and medical facilities and equipment	Life threats, mental health threats, salary rates	Lack of budget, prioritization, lack of resources and equipment