TABLE 5.
Topics connected to the strong types of misunderstanding in first and follow-up visits (n = 150).
| Topics and sub-topics | First-visits | Follow-ups | Tot |
| (A) Bureaucratic topics: Country and center rules | 10 (45%) | 12 (55%) | 22 (15%) |
| (B) Treatment topics: Timing and procedures | 13 (41%) | 19 (59%) | 32 (22%) |
| (C) Clinical consultation topics: Medical information | 12 (50%) | 12 (50%) | 24 (16%) |
| (D) History-taking topics | 39 (76%) | 12 (24%) | 51 (34%) |
| (E) Emotional topics: Concerns and complaints | 8 (57%) | 6 (43%) | 14 (9%) |
| (F) Rapport-building topics | 3 (50%) | 3 (50%) | 6 (4%) |
| Total | 85 (57%) | 65 (43%) | 150 (100%) |
| Number of turns | 5212 (52%) | 4729 (48%) | 9941 (100%) |
| Misunderstandings/number of turns | 2% | 1% | 2% |
(See Appendix 1 for more details on the sub-categories used).