| Interventions |
1. Social media peer support and crisis intervention (n = approximately 300)
Type of intervention: psychological support interventions Materials: social media application, smart phone -
Procedures: 2 online chat groups were established and operated in tandem:
"Top Gun Peer Support Volunteer": volunteer group members only; providing peer‐peer support. Weekly meetings included sharing experiences and concerns, routine case discussions, lectures from outside speakers, discussions about adjustments to current work and develop future plans. "Wuhan Frontline Healthcare Professional Peer Support": HCWs could use an alias in order to conceal their real identities (volunteer group members used real names). They could communicate with texting or talking, instead of face‐to‐face. Volunteers would try to engage healthcare professionals in the group setting, which contained 300+ members, then invited healthcare professionals into a private chat after receiving some response. Healthcare professionals could also contact a volunteer for a private chat. Volunteers offered both individual and group support. Strategies and tools included: useful engagement strategies (daily messages, caring environment) and psychological support tools (e.g. self‐care, mindfulness, active listening and validation, music therapy)
Provided by: psychiatrists, psychologists, Licensed Clinical Social Workers, Licensed Professional Counselors, Licensed Mental Health Counselors, and Registered Nurses Delivery: online via social media application. Volunteers signed up for 2‐h shifts, covering up to 16 h daily. Hours were reduced as the epidemic slowed down and eventually the project was closed. Regimen: HCWs could use as required Tailoring: yes ‐ personalised and tailored for each HCW Modification: not applicable Adherence: not applicable Details of any adverse events/unintended consequences: none reported
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