Table 1.

Chronic care model components of the One Medical model.

Chronic care model component	Feature of One Medical
Health system	Enhanced access with same-day primary care appointments and 24/7 access through messaging and on-demand video chat
Self-management	Mobile app, which provides care reminders and allows self-tracking of diabetes lab results and blood pressure
Decision support	In-house–built electronic health record that gives providers disease management “tips” and lab order sets
Delivery system design	Care navigators and virtual care providers who can manage patient care between visits with their primary care providers
Clinical information systems	Population health and quality improvement infrastructure that allows tracking of process metrics and outcomes