Table 4.

Patient and Caregiver Reported Areas for Improvement of Telemedicine

Theme (N by theme, % of total)a	Subtheme (N, % of theme)a	Example comment
Ideas to improve PC telemedicine (60 comments total)
Technology (30, 50)	Video visit tech setup (15, 50)	“The technology might be hard for some people. Making the system as foolproof as possible would be a good idea. It was easy for me, but I can see how it could be frustrating for people with less tech experience.” (Patient)
	Video visit platform quality (11, 37)	“It can be hard for older people to do this with technology. It would be great to simplify the experience for older adults.” (Patient)
	Real-time tech support (4, 13)	“Have an IT resource who can help patients and families who are having trouble, especially if people aren't as familiar with video conferencing.” (Caregiver)
No ideas! (19, 32)	N/A	“Nothing I can think of. It's basic but it's effective. If it ain't broke don't fix it.” (Patient)
Miscellaneous (6, 10)	N/A	“Make sure [the team] has a sense of the local resources available and the local health care environment for people who don't live near SF.” (Patient)
Relationships and rapport (5, 8)	N/A	“The visibility of seeing all three of the team, but even when one of the team members is asking the questions, the camera should be on them just for eye contact.” (Patient)

^aPercentages may not sum to 100 due to rounding.

IT, information technology.