Table 2.
Use of navigation tools by age.
| Responses | All respondents | Respondents aged 18-34 years | Respondents aged 35-54 years | Respondents aged ≥55 years | |
| Tool sought and used, n (%) | |||||
|
|
Web-based search platform | 289 (60.4) | 45 (70.3) | 112 (66.3) | 131 (54.1) |
|
|
Mobile app | 48 (10) | 8 (12.5) | 18 (10.7) | 22 (9.1) |
|
|
Phone-based HelpLine or directory | 97 (20.3) | 5 (7.8) | 38 (22.5) | 52 (21.5) |
| No tool used, n (%) | 156 (32.6) | 17 (26.6) | 48 (28.4) | 90 (37.2) | |
| Seeking on behalf of self, n (%) | 281 (58.8) | 55 (85.9) | 115 (68) | 111 (45.9) | |
| Seeking on behalf of another, n (%) | 197 (41.2) | 9 (14.1) | 54 (32) | 131 (54.1) | |
| Total responses, n | 478 | 64 | 169 | 242 | |