TABLE 3.
Results of the analysis
| Initial codes | Sub‐themes | Main themes |
|---|---|---|
| Grouping multiple relatives and/or professionals | Advantages/opportunities associated with technology and organization | Technical/logistical issues |
| Reducing wait time | ||
| Multiple sessions possible | ||
| Quick conclusion of easy or not completely appropriate cases | ||
| Reducing anxiety related to travel organization | ||
| Waiting for a scheduled phone call | Disadvantages associated with technology and organization | |
| Problems with the technology | ||
| Video‐conference associated with artificial behavior | ||
| Video‐conference associated with frequent distractions | ||
| Nonverbal communication (video) | Communication issues | Emotions/communication |
| Nonverbal communication (telephone) | ||
| Meaning of silence | ||
| Patient difficulties with trust | Trust in healthcare professionals | |
| Communication of relatives with consultand and/or genetics professional | Family dynamics | |
| Focus on consultand | ||
| Difficulties interpreting couple and family dynamics | ||
| Lack of support by family members | ||
| Increased length of assessment | Focus/Preparation/Evaluation | Content and outcome of the session (medical) |
| More focused on the topic | ||
| Conciseness | ||
| Less time/less opportunity to manage all the information | ||
| Patients’ background | Reliance on consultand's technical skills | |
| Patients’ lack of familiarity with technology | ||
| Lack of visual cues | ||
| Inability to conduct a physical exam |