Table 3.
Results of patients’ evaluation of telephone consultation
| Mean (SD)/n (%) | |
|---|---|
| Satisfaction of being phoned by the physician (numerical scale of 0–10) | 9.5 ± 1.0 |
| Unsatisfactory of being phoned (numerical scale ≤ 5) | 3 (0.9%) |
| Embarrassing nature of the TCS (numerical scale of 0–10) | 0.4 ± 1.3 |
| Embarrassing TCS (numerical scale ≥ 5) | 8 (2.4%) |
| Global satisfaction of the TCS (numerical scale of 0–10) | 9.0 ± 1.3 |
| Unsatisfactory TCS (numerical scale ≤ 5) | 6 (1.8%) |
| Number of patients who felt they had enough time for the TCS | 316 (96.3%) |
| Number of patients who felt they had all the answers to their queries | 312 (95.1%) |
| Number of patients who would have preferred a physical consultation | |
| Yes | 172 (52.4%) |
| Without opinion | 8 (2.4%) |
| No | 149 (45.4%) |
| Number of patients who may considered converting some clinic visits to teleconsultations in the future | |
| Yes | 296 (90.2%) |
| Without opinion | 10 (3.0%) |
| No | 50 (15.2%) |
| Teleconsultation replacing physical visit | |
| Yes | 220 (67.1%) |
| Without opinion | 3 (0.9%) |
| No | 106 (32.3%) |
Note: Number of patients = 328.
Abbreviations: SD, standard deviation; TCS, telephone consultation.
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