Table 3.

Institutional Characteristics and Satisfaction Scores in Five Domains (N = 1458)

Specification	Number of Hospitals	Number of Inpatients N (%)	Administrative Processes	Hospital Environment	Medical Care	Hospitalization Expenses	Overall Satisfaction
Total	47	1458(100%)	4.37	4.00	4.44	3.89	4.33
Hospital type
GH	16	541(37.1%)	4.36	4.08	4.45	3.82	4.38
TCM	16	536(36.8%)	4.40	3.96	4.46	3.90	4.36
MCH	15	381(26.1%)	4.35	3.95	4.39	3.98	4.22
P			0.54	<0.001	0.06	0.008	0.001
Hospital location
Urban	17	528(36.2%)	4.47	4.07	4.50	4.04	4.41
Suburban	30	930(63.8%)	4.33	3.96	4.40	3.80	4.29
P			<0.001	0.001	<0.001	<0.001	<0.001
Hospital grade
Secondary	28	816(56.0%)	4.36	3.98	4.41	3.90	4.29
Tertiary	19	642(44.0%)	4.39	4.03	4.48	3.87	4.38
P			0.52	0.09	0.02	0.69	0.01

Notes: Mann–Whitney U and Kruskal–Wallis H-tests were used to compare the difference in satisfaction scores between groups. Bold P values <0.05.

Abbreviations: GH, general hospital; TCM, Traditional Chinese Medicine hospital; MCH, maternal and child health hospital.