Table 4.
Multivariable Logistic Regression of Inpatient Satisfaction on Patient and Hospital Characteristics (or with 95% Confidence Interval)
| Specification | Administrative Process | Hospital Environment | Medical Care | Hospitalization Expenses | Overall Satisfaction | |
|---|---|---|---|---|---|---|
| Satisfaction=1/satisfaction=0 (percentage of “satisfaction=1”) | 1128/330 (77.4) | 852/606 (58.4) | 1350/108 (92.6) | 1062/396 (72.8) | 1368/90 (93.8) | |
| Hospital type (ref: GH) | TCM | 1.44 (0.93,2.23) | 0.70** (0.55,0.90) | 2.07** (1.24,3.47) | 1.46** (1.11,1.92) | 1.60 (0.89,2.88) |
| MCH | 0.08*** (0.05,0.11) | 0.53*** (0.39,0.72) | 0.82 (0.52,1.28) | 1.22 (0.86,1.72) | 0.49** (0.30,0.80) | |
| Location (ref: urban) | Suburban | 0.79* (0.63,0.98) | 0.64*** (0.49,0.84) | |||
| Gender (ref: male) | Female | 1.41* (1.08,1.84) | ||||
| Age (ref: 18–60) | >60 | 0.75* (0.59,0.96) | ||||
| Monthly family income (ref: <5000) | 5000–10,000 | 1.51** (1.14,1.99) | ||||
| ≥10,000 | 1.71** (1.19,2.46) | |||||
| Education (ref: high school or above) | Middle school or below | 2.11*** (1.49,2.97) | ||||
| Medical insurance (ref: URBMI) | GIS | 2.30*** (1.38,3.84) | ||||
| UEBMI | 1.40* (1.06,1.85) | |||||
| Others | 1.24 (0.77,1.999) | |||||
| Self-reported health status (ref: same with peers) | Better than peers | 1.08 (0.82,1.42) | ||||
| Poorer than peers | 0.63*** (0.48,0.82) | |||||
Notes: Differences between groups. *P <0.05, **P <0.01, ***P <0.001. Bold OR with 95% confidence interval is beyond or below 1. Blank means the variable was not included in the regression.
Abbreviations: ref, reference; GH, general hospital; TCM, Traditional Chinese Medicine hospital; MCH, maternal and child health hospital; GIS, Government Insurance Scheme; UEBMI, Urban Employees Basic Medical Insurance; URBMI, Urban and Rural Residents Basic Medical Insurance; Others include commercial insurance, medical aid and no medical insurance; CD, chronic disease.