Table 1.
Academic Rhinologists’ Sub-categorical Rankings in Healthgrades, Vitals, and RateMD Rating Websites.
| Platform and Criteria | Mean Score | Platform and Criteria | Mean Score |
|---|---|---|---|
| Physician’s trustworthiness (H) | 4.3 ± 0.8 | Accurate diagnosis (V) | 4.2 ± 0.8 |
| Explaining conditions well (H) | 4.3 ± 0.8 | Bedside manners (V) | 4.2 ± 0.7 |
| Answering questions (H) | 4.3 ± 0.7 | Spending adequate time (V) | 4.2 ± 0.9 |
| Time well spent (H) | 4.3 ± 0.8 | Appropriate follow-up (V) | 4.1 ± 0.9 |
| Office scheduling (H) | 4.3 ± 0.6 | Staff (R) | 4.0 ± 1.2 |
| Office environment (H) | 4.5 ± 0.6 | Punctuality (R) | 3.9 ± 1.2 |
| Staff friendliness (H) | 4.4 ± 0.6 | Helpfulness (R) | 4.1 ± 1.1 |
| Easy appointment (V) | 4.1 ± 0.8 | Knowledge (R) | 3.9 ± 1.3 |
| Promptness (V) | 4.0 ± 0.8 | Wait time* (H) | 14.3 ± 11.1 |
| Friendliness (V) | 4.2 ± 0.8 | Wait time* (V) | 16.3 ± 9.1 |
All reported scores are on a 1–5 scale, except wait time (designated with *) which is in minutes. H = Healthgrades (n = 146), V = Vitals (n = 135), R = RateMD (n = 67).