Box 1.

Summary of recommendations in relation to key issues

Key issues	Recommendations
Organisation of care for COVID-19 and non-COVID	Provide overarching practical guidance on how to transform services from one central source Provide clinicians with clear information about how they can maintain non-COVID-19 care in order to mitigate the secondary impacts of the pandemic Ensure primary care representation at policy level and engagement with local primary care champions
Resources	Provide personal protective equipment with training on how and when to use Provide clear information on reimbursement process and financial resources to support service redesign Provide information technology infrastructure to facilitate remote care
Remote care and dealing with uncertainty	Provide ongoing training in adapting remote care to respond to patients’ needs and emerging evidence on COVID-19 Provide and encourage clinicians to use resources to support their mental health and facilitate resilience Acknowledge that uncertainty is a common and natural reaction when working in a pandemic and that clinicians are not able to do their jobs as normal
Adjusting to new processes, roles, and workloads, and the importance of team work	Encourage primary care teams to share advice and resources both within and between teams to keep up with guidance when guidance is changing quickly Consider impact of changes in workload and its impact on mental health