Table 2.
Patient responses to Likert scale survey items (N=426).
| Item | Total, n | Strongly disagree, n (%) | Disagree, n (%) | Neutral, n (%) | Agree, n (%) | Strongly agree, n (%) | |||||||
| Overall satisfaction | |||||||||||||
|
|
My virtual visit made it easy to get the care I needed. | 421 | 6 (1.4) | 14 (3.3) | 18 (4.3) | 94 (22.3) | 289 (68.6) | ||||||
|
|
For my health concern, my virtual visit was as good as an in-person visit with a health care provider. | 420 | 9 (2.1) | 27 (6.4) | 40 (9.5) | 107 (25.5) | 237 (56.4) | ||||||
|
|
For my health concern, my virtual visit was better than an in-person visit with a health care provider. | 417 | 19 (4.6) | 49 (11.7) | 127 (30.5) | 73 (17.5) | 149 (35.7) | ||||||
|
|
My virtual visit saved me time. | 422 | 9 (2.1) | 6 (1.4) | 19 (4.5) | 62 (14.7) | 326 (77.2) | ||||||
|
|
My virtual visit was worth the money I spent on the visit. | 420 | 21 (5) | 8 (1.9) | 46 (10.9) | 81 (19.3) | 264 (62.9) | ||||||
|
|
I would use a virtual visit again. | 422 | 8 (1.9) | 7 (1.7) | 15 (3.5) | 90 (21.3) | 302 (71.6) | ||||||
|
|
I would recommend a virtual visit to others. | 414 | 9 (2.2) | 8 (1.9) | 17 (4.1) | 82 (19.8) | 298 (72) | ||||||
| Comfort and ease using virtual visit technology | |||||||||||||
|
|
My virtual visit platform was easy to use. | 422 | 3 (0.7) | 13 (3.1) | 12 (2.8) | 103 (24.4) | 291 (68.9) | ||||||
|
|
I was comfortable using my virtual visit platform. | 423 | 0 (0) | 2 (0.5) | 20 (4.7) | 105 (25.8) | 296 (70) | ||||||
|
|
The wait time to see my online health care provider was reasonable. | 422 | 3 (0.7) | 4 (0.9) | 15 (3.6) | 107 (25.4) | 293 (69.4) | ||||||
|
|
It was easy to see my health care provider during my online visit. | 424 | 7 (1.6) | 5 (1.2) | 9 (2.1) | 91 (21.5) | 312 (73.6) | ||||||
|
|
It was easy to hear my health care provider during my online visit. | 423 | 9 (2.1) | 9 (2.1) | 11 (2.6) | 92 (21.8) | 302 (71.4) | ||||||
|
|
It was easy to talk with my health care provider during my online visit. | 423 | 7 (1.6) | 6 (1.4) | 10 (2.5) | 87 (20.6) | 313 (74) | ||||||
|
|
The technology was easy to use. | 423 | 5 (1.2) | 8 (1.9) | 18 (4.3) | 105 (24.8) | 287 (67.8) | ||||||
| Patient-clinician engagement | |||||||||||||
|
|
My online health care provider was interested in me as a person. | 423 | 2 (0.5) | 2 (0.5) | 26 (6.1) | 98 (23.2) | 295 (69.7) | ||||||
|
|
My online health care provider fully understood my health concern. | 417 | 0 (0) | 4 (0.9) | 14 (3.4) | 86 (20.6) | 313 (75.1) | ||||||
|
|
My online health care provider and I made a plan of action to resolve my health concern. | 421 | 2 (0.5) | 6 (1.4) | 15 (3.6) | 95 (22.6) | 303 (72) | ||||||
|
|
I believe that the plan of action my health care provider recommended will resolve my health concern. | 419 | 6 (1.4) | 8 (1.9) | 54 (12.9) | 89 (21.2) | 262 (62.5) | ||||||
|
|
I understand what I need to do next to resolve my health concern. | 422 | 1 (0.2) | 3 (0.7) | 18 (4.3) | 106 (25.1) | 294 (69.7) | ||||||
|
|
I had enough time with my health care provider during my online visit. | 418 | 1 (0.2) | 4 (0.9) | 14 (3.3) | 102 (24.4) | 297 (71) | ||||||
|
|
My privacy was respected during my online visit. | 415 | 0 (0) | 0 (0) | 10 (2.4) | 102 (24.6) | 303 (73) | ||||||