Table 3.

Results from the refutational synthesis examining similarities and differences among themes identified in the Twitter data set and the Crisis Team Optimization and Relapse Prevention interview and focus groups data sets, with code examples^a.

Theme	Twitter data set	Interviews and focus groups data sets
Accessing CRTb care
	Importance of quick and easy access	Importance of quick and easy access
	Reports of difficulty accessing the CRT, for example, via the phone	—c
	Diagnosis of a “personality disorder” as a barrier to accessing CRT care	—
Quality of CRT care
	Importance of empathetic staff members	Importance of empathetic staff members
	Feeling dismissed by inappropriate distraction or self-care self-management advice	—
	—	Holistic models of care
Strain on mental health services
	Underresourced community crisis services	—
	Use of police or paramedics in mental health crises	—
CRT’s role in the wider system
	—	Gatekeeping hospital admissions
	—	CRT as an alternative to hospital

^aCodes are indicated using italics.

^bCRT: crisis resolution team.

^cNot identified.