Table 1. General characteristics of complaints.

Medium, n (%)	Complainant, n (%)	Aimed at, n (%)a	Sex, n (%)	Age, years, n (%)
Email or letter, 362 (75)	Patient, 198 (41)	GP, 389 (80)	Female, 259 (56)	0–18, 104 (31)
Telephone, 116 (24)	Parent, 147 (30)	Assistant, 90 (19)	Male, 206 (44)	19–64, 150 (45)
Face to face, 6 (1)	Partner, 63 (13)	Organisation, 49 (10)	Missing, 19 (4)	≥65, 77 (23)
	Child, 54 (11)	Resident, 6 (1)		Missing, 153 (32)
	Other, 22 (5)
Total, 484 (100)	Total, 484 (100)	Total, 484 (100)	Total, 484 (100)	Total, 484 (100)

^aSome complaints were aimed at more than one person.