Table 2.

Responses of frontline staff and service managers with respect to the role of staff in organization.^a

Question			Yes (mean)	No (mean)	P value
Frontline staff statement: My importance within the organization has been raised because of this service
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.59	3.07	<.001
	Is there a strategy to capture and share examples of benefits or helpful working practices?		3.28	3.70	.02
	Is staff satisfaction of your service evaluated regularly?		3.62	3.24	.01
	Has there been support for your service?		3.32	3.82	.046
	Are rewards given for good service?		4.25	3.32	.003
	Are patients involved in coordinated care?		3.39	3.06	.04
Frontline staff statement: My day-to-day activities have changed significantly as a result of this service
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.82	3.47	.002

^aFrontline staff responses are rated on a 5-point continuous Likert scale (1= strongly agree, 5=strongly disagree), which are presented according to the binary service manager response (yes/no).