Table 3.

Frontline staff and service manager views of organization.^a

Question			Yes (mean)	No (mean)	P value
Frontline staff statement: The organization has changed for the better as a result of the program
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.87	3.43	.001
	Is there a strategy to capture and share examples of benefits or helpful working practices?		3.60	3.95	.045
	Is staff satisfaction of your service evaluated regularly?		4.09	3.50	<.001
	Are rewards given for good service?		4.25	3.62	.04
	Are patients involved in coordinated care?		3.72	3.37	.02
	Is there a new role or function in the organization for coordination of care in your service?		3.56	4.13	.004
	Is there a business model to support organizational structures involved in the provision of telehealth?		4.22	3.68	.046
Frontline staff statement: The organization is responsive to feedback and changes occur quickly
	Is the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff)?		3.47	2.97	.001
	Is staff satisfaction of your service evaluated regularly?		3.66	3.07	<.001

^aFrontline staff responses are rated on a 5-point continuous Likert scale (1= strongly agree, 5=strongly disagree), which are presented according to the binary service manager response (yes/no).