Table 4.

Frontline staff and service manager responses to organizational commitment.^a

Question			Yes (mean)	No (mean)	P value
Frontline staff statement: The organization wishes all appropriate clinical services to include telehealth and/or coordinated care
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.91	3.62	.006
	Are rewards given for good service?		4.44	3.37	.004
	Are patients involved in coordinated care?		3.82	3.52	.006
	Are there financial incentives to use telehealth?		3.46	4.11	.007
	Are financial incentives related to outcomes?		3.46	4.25	.002
	Is there a business model to facilitate financial alignment/ incentives		3.46	3.96	.03

^aFrontline staff responses are rated on a 5-point continuous Likert scale (1= strongly agree, 5=strongly disagree), which are presented according to the binary service manager response (yes/no).