Table 5.

Frontline staff and service manager responses to the future role of organization.^a

Question			Yes	No	P value
Frontline staff statement: Telehealth/coordinated care is an important aspect of future initiatives to improve care delivery
	Are rewards given for good service?		4.56	4.11	.05
	Are patients involved in coordinated care?		4.24	3.67	<.001
Frontline staff statement: Everyone recognizes that the approach of this service is the future direction of the organization
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.78	3.36	.001
	Is there a guideline or protocol?		3.51	3.81	.047
	Were there any barriers to implementing the service?		3.58	3.57	<.001
Frontline staff statement: Everyone recognizes that the approach of this service will bring long-term benefits
	Are the content and methods of training tailored to the needs of different professional groups and staff grades (ie, senior/junior medical staff?)		3.83	3.44	.002
	Is staff awareness of your service evaluated regularly?		3.73	3.43	.046

^aFrontline staff responses are rated on a 5-point continuous Likert scale (1= strongly agree, 5=strongly disagree), which are presented according to the binary service manager response (yes/no).