Table 2.

Building issues and physical barriers

LOCATION	BARRIERS
Outside the building housing the family medicine clinic	No safe crossing (to get to the hospital) Uneven pavement on the sidewalk No clear sign marking the clinic building Lack of parking
Inside the building housing the family medicine clinic	Lack of accessible doors (opening the wrong way, heavy, button for automatic opening not working) Elevator issues (doors close too fast, do not announce floor number, no signs) Steep ramps Small bathrooms; difficult to maneuver wheelchair or walking aid Lack of signage (eg, directions to clinic, marking bathroom)
Inside family medicine clinic	Poor waiting room layout for those with mobility aids (lack of space) Lack of accessible examining tables Difficulty using pedal sink Difficulty maneuvering within examination room