Table 1.

‘Florence’ Submission Auto-responses to Wellbeing Scores and Help Codes

Wellbeing Score	Automatic response to wellbeing score submission
5 or 6	Thank you. You’re doing really well. Take note of what you’re doing to help yourself. Flo
3 or 4	Thank you. Good to hear you’re coping well. Keep it up, Flo
2	Thank you. Sorry to hear things are difficult for you. You might want to look at your crisis plan to help yourself manage. Flo
0 or 1	Thank you. Sorry to hear you’re not feeling well. You might want to call the crisis line for advice on [local phone number given] or contact your care coordinator.
Help Code	Automatic response to submitted request for help
Mental health MH	Thanks for letting us know you’re having difficulties with your mental health. You can call the crisis line for advice if you need it: [local phone number given]
Physical health PH	Thanks for letting us know you’re having difficulties with your physical health. It may be best to book an appointment with your GP or attend A&E
Safety SF	Thanks for letting us know that you don’t feel safe. You can call the crisis line for advice on [local phone number given] or in an emergency call 999
Medication MED	Thanks for letting us know that you’re having problems with medication. You can call your GP or ask for an appointment with your psychiatrist to discuss this
Side effects SE	Thanks for letting us know that you’re having side effects. You can call your GP or ask for an appointment with your psychiatrist if you need to discuss this
Social contact SC	Thanks for letting us know that you’re having problems with social contact. Someone you trust might support you at this time if you talk it through with them
Finance FI	Thanks for letting us know that you’re having finance problems. You could try asking for advice from community links on [local phone number given]
HousingHO	Thanks for letting us know that you’re having housing problems. You could try asking for advice from [local area] Council on [local phone number]
Asylum (seeking) AS	Thanks for letting us know that you’re having Asylum problems. You could try calling RAMP for advice on [local phone number]
Employment EP	Thanks for letting us know that you’re having employment problems. You could try asking for advice from Workplace on [local phone number]

Flo Florence Intervention; A&E Accident and Emergency; GP General Practitioner; RAMP Refugee and Migrant Project; Workplace A local service offering employment advice