Concerns |
|
Privacy |
Concern about loss of control of personal information, misuse of information, and who can access personal information [14, 25, 38, 42–45] |
Transparency/uncertainty |
Concern about the comprehensibility of AI results or recommendations and uncertainty about being made aware when AI is used in healthcare [12, 14, 38, 42] |
Human element of care |
Concern about AI decreasing the clinician’s role in healthcare and these technologies impacting the interactions and relationships of clinicians and patients [9, 25, 46–48] |
Social justice |
Concern about unfairness in the distribution of the benefits and burdens of applications of AI in healthcare [6, 12–14, 38, 49–52] |
Cost for healthcare system |
Concern about whether AI applications will increase the costs of healthcare delivery in the U.S. [11, 53] |
Benefits |
|
Access and convenience |
Perceived benefit of AI making it easier for individuals to obtain medical care [16–18, 54, 55] |
Quality and accuracy |
Perceived benefit of AI applications increasing the effectiveness of medical care [56–59] |
Access to personal health knowledge |
Perceived benefit of easily obtaining reliable and pertinent information outside of the clinical setting for use to improve personal health [26, 38] |
Improving personal cost of care |
Perceived benefit that AI could reduce the costs of healthcare for individuals [60–62] |