Table 2.

Examples of Keywords of Emotional and Informational Support Expressions.

Category	Examples
Emotional support
Empathy/sympathy	sorry (to hear that), afraid (that you), empathy, sympathy, understand, worry, concern, etc.
Encouragement/reassurance	hope, wish, trust, congratulation, cheer, hang in there, stay strong, keep marching, keep your heads up, don’t give up etc.
Care/physical affection	take care, hugs, kisses, love, with love, etc.
Universality/relationship	(I’m or we are) here for you, same boat, common, army of CHESSling, sisterhood, not alone, together, buddy, friend(s), etc.
Informational support
Secondary treatment	chemo, hormone replacement, radiation, external beam, Anastrozole, Tamoxifen, Fulvestrant, Taxotere, etc.
Side effects	pain, sore, vomit, nausea, acid reflux, bloating, bone pain, excessive bleeding, heart burn, rupture, etc.
Surgical information	dissection, anesthesia, mastectomy, lumpectomy, lymphadenectomy, etc.
Diagnostic/symptoms	biopsy, bone scan, mammogram, MRI, lymph, tumor, etc.
Psychosocial	antidepress, Celexa, Elavil, Luvox, wig, overweight, hair, plastic surgeon, etc.
General breast cancer information	brac1, brac2, endoscopy, estrogen, gland, injection, oncology, stage, etc.
Health system navigation	insurance, Medicare, GHC, UnitedHealth, medical bill, etc.
Other information	about CHESS, resource directory, resource guide, etc.

Note. CHESS = Comprehensive Health Enhancement Support System; MRI = magnetic resonance imaging; GHC = Group Health Cooperative.