Table 5.

Open-ended participant feedback about m2Hear and number of reports (n).

What was the most useful aspect of m2Hear?	n	What did you learn that you used in your everyday life?	n	What was the worst aspect of m2Hear?	n	What would you change?	n
Increased knowledge of HA handling/maintenance and communication	19	Practical hearing aid handling/maintenance skills	14	Nothing	13	Nothing	18
Accessible and convenient to use	8	How to communicate with others	14	Initial navigation/orientation	13	Less content aimed at primarily older adults	5
Videos clear, concise and comprehensive	8	Value of perseverance and acclimatisation of hearing aids	5	Difference between model of hearing aid and that featured in videos	8	More technical information about hearing aids and hearing loss	4
Provided useful reminders	5	Troubleshooting	3	Quiz questions unclear/ambiguous	3	Develop as a standalone app rather than web browser	2
Provided reassurance and confidence	4	How to use phone and other devices (e.g. loop)	3	Screen size too small on smartphones	2	Improve visual appeal of interface/content	2
Facilitated independence/self-management	2			Images only include older adults	0	More relevant /comprehensive quiz questions	2