Table 2.

Facebook reviews and their characteristics (n = 2019).

Variables		n	(%)
Hospital Characteristics
Region
	East Coast	219	10.8
	North	441	21.8
	West	992	49.1
	South	202	10.0
	East Malaysia	165	8.2
Location
	Rural	261	12.9
	Urban	1758	87.1
Type of Hospital
	Primary	136	6.7
	Secondary	96	4.8
	Tertiary	1787	88.5
Accreditation Status
	No	783	38.8
	Yes	1236	61.2
FB Page Characteristics
Hospital Administration Response
	No	1836	90.9
	Yes	183	9.1
Patient Recommendation	No	517	25.6
	Yes	1502	74.4