Table 3.
Factors associated with patient satisfaction (n = 2019).
| Variables | B | Crude OR | 95% (Lower) | CI (Upper) |
p-Value * | |
|---|---|---|---|---|---|---|
| Hospital Characteristics | ||||||
| Region | East Coast | Ref | ||||
| North | 0.51 | 1.66 | 1.12 | 2.47 | 0.013 | |
| West | 0.03 | 1.03 | 0.73 | 1.44 | 0.877 | |
| South | −0.61 | 0.54 | 0.34 | 0.83 | 0.004 | |
| East Malaysia | −0.71 | 0.49 | 0.32 | 0.76 | 0.001 | |
| Location | Rural | Ref | ||||
| Urban | 0.61 | 1.85 | 1.40 | 2.43 | <0.001 | |
| Hospital Type | Primary | Ref | ||||
| Secondary | 0.10 | 1.11 | 0.64 | 1.93 | 0.725 | |
| Tertiary | 0.48 | 1.62 | 1.12 | 2.35 | 0.014 | |
| Numbers of Bed | 1.19 | 1.00 | 1.00 | 1.00 | 0.273 | |
| FB Page Features | ||||||
| Previous FB Rating | 0.13 | 1.14 | 1.06 | 1.23 | <0.001 | |
| Adequate Hospital Information on FB Page | ||||||
| No | Ref | |||||
| Yes | 0.25 | 1.28 | 0.85 | 1.92 | 0.232 | |
| Hospital Administration Reply | ||||||
| No | Ref | |||||
| Yes | −0.27 | 0.76 | 0.55 | 1.06 | 0.114 | |
| Hospital Accreditation Status | ||||||
| No | Ref | |||||
| Yes | 0.03 | 1.03 | 0.84 | 1.26 | 0.791 | |
* Simple Logistic Regression.