Table 1.
Indicators used in the implementation survey of the Community Pharmacy Services Quality Guidelines (n = 127).
| Themes (n = 3) | Sub-Themes (n = 10) | Quality Items (n = 127) |
|---|---|---|
| Traditional community pharmacy services | Prescription-only medicines (POM) | Prescription check (3) |
| Selection of medicines (7) | ||
| Patient counselling on the use of POMs (14) | ||
| Self-treatment and non-prescription medicines and other pharmacy goods | Evaluation of symptoms (6) | |
| Selection of treatment method (6) | ||
| Patient counselling on the use of OTCs or other pharmacy goods (9) | ||
| Compounding of medicines | Handling of prescriptions for extemporaneous medicines (4) | |
| Preparation of medicines (3) | ||
| Quality of extemporaneous medicines (3) | ||
| Extended services | Health promotion | Qualification of pharmacists for provision of extended services (5) |
| Provided extended services (5) | ||
| Pharmacy environment and operation | Premises and technical equipment of the pharmacy | Conditions for private and patient-centred counselling (7) |
| Service provision supporting tools (3) | ||
| Handling of medicines and pharmaceutical goods | Procurement and ensuring stock (3) | |
| Storage and dispensing (5) | ||
| Quality problems/management (4) | ||
| Pharmacy management | Management of customer relations (6) | |
| Personnel management (2) | ||
| Manager’s responsibilities (4) | ||
| Communication | Internal communication (3) | |
| External Communication (7) | ||
| Communication obligation (2) | ||
| Pharmacist as a lecturer and author of articles (1) | ||
| Pharmacists’ training | Pharmacists’ lifelong learning (6) | |
| Pharmacy as a traineeship institution (4) | ||
| Legal requirements | Compliance with legal requirements (4) |