Table 2.

Summary of descriptive statistics work-related demands: frequency, degree of stress, and impact (product frequency and degree of stress)^* and Spearman's rho correlations with Intention to Leave (ITL) and Distress (N = 543).

	Occurrence				Stressfulness	Impact	Correlation with:
Possible range	1/2	3	4/5	1–5	1–5	1–25	ITL	Distress
	Never/Sometimes	Regularly	Often/Very often	Mean (SD)	Mean (SD)	Mean (SD)	rs.	rs
	%	%	%
Client has psychiatric problems; is confused, agitated, or gloomy	14	45	41	3.4 (0.9)	1.9 (0.8)	6.4 (3.8)	0.19**	0.22**
Client is suicidal	82	15	3	2.2 (0.6)	2.8 (1.1)	6.2 (2.9)	0.12**	0.20**
Client manipulates, scolds, discriminates, shocks, judges, or seeks quarrel	86	13	1	2.1 (0.5)	2.5 (1.1)	5.3 (2.8)	0.14**	0.22**
Client is talking so much that volunteer can't intervene; speech waterfall	35	50	15	2.8 (0.8)	1.8 (0.9)	5.3 (3.5)	0.14**	0.21**
Client complains and whines	36	46	18	2.8 (0.8)	1.8 (0.9)	5.2 (3.4)	0.13**	0.26**
Client puts the problem with the volunteer, adopts a passive attitude, and assumes the victim role	51	40	10	2.6 (0.8)	1.9 (0.9)	5.0 (3.3)	0.16**	0.18**
Client doesn't listen, thinks in extremes	56	3	10	2.5 (0.7)	1.9 (0.9)	4.9 (3.2)	0.11**	0.27**
Client has sexual intentions with the conversation	79	18	2	2.2 (0.6)	1.9 (1.1)	4.4 (3.1)	0.11**	0.15**
Client tells story in which children or animals are victims	92	7	1	1.8 (0.6)	2.3 (1.2)	4.3 (2.6)	nsa	0.23**
Client calls several times a day with the same story	41	45	14	2.8 (0.8)	1.5 (0.8)	4.2 (2.8)	0.16**	0.21**
Client has a life-threatening or serious physical illness	77	20	3	2.2 (0.6)	1.8 (0.9)	4.1 (2.3)	ns	ns
Client is under the influence of alcohol or drugs and cannot communicate properly	84	15	2	2.1 (0.5)	1.7 (0.9)	3.6 (2.3)	ns	0.21**
Client is busy with other things during conversation	89	10	1	2.0 (0.6)	1.8 (0.9)	3.6 (2.6)	ns	0.26**
Client tells a bizarre story that's probably not true	71	26	3	2.3 (0.6)	1.5 (0.7)	3.4 (1.9)	0.13**	0.14**
Client presents physical complaints, while in fact there are psychological problems	61	33	6	2.4 (0.7)	1.3 (0.6)	3.2 (1.9)	0.11**	0.14**
Client says he intends to mistreat someone (human or animal)	99	1	0	1.3 (0.5)	2.2 (1.4)	3.0 (2.3)	ns	0.16**
Scale score “Work-related demands” (α = 0.88)						4.4 (1.6)	0.24**	0.33**

^*Items are ordered by impact. highest impact at the top;

^**Correlation is significant at the 0.01 level (2-tailed);

^ans is not significant. The test in bold shows the correlation with ITL and distress of the total scale work-related demands.