Fig. 4.

Balancing Measures. A, Missed visits represent the percentage of patients who did not show for their visits compared to all scheduled visits, with the goal being 0%. This excludes patients who called to cancel 48 hours in advance. B, Provider efficiency represents the percentage of templated patient-visit slots per provider and per clinic half-day with the goal number being 4.5 or 100% (equivalent to 9 high complexity visits per day). Efficiency is influenced positively by scheduling providers to maximum capacity and negatively by cancelations that occur within 48 hours and cannot be replaced by waitlisted patients.