Table 3.
Verbal miscommunications in relation to different demographic factors (n = 505).
| Item | Strongly agree (%) | Agree (%) | I do not know (%) | Disagree (%) | Strongly disagree (%) | Gender (p value) | Age groups (p value) | Level of education (p value) | Place of residence (p value) |
|---|---|---|---|---|---|---|---|---|---|
| (1) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not use simplified, clear language | 16.2 | 47.3 | 11.1 | 18.8 | 6.5 | 0.017∗ | 0.004∗∗ | 0.056 | 0.899 |
| (2) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not consider patients and their relatives' educational level | 22.6 | 54.5 | 6.1 | 12.3 | 4.6 | 0.953 | 0.337 | 0.05∗ | 0.921 |
| (3) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not speak clearly when they communicate with patients and their relatives | 21.4 | 52.7 | 8.1 | 14.1 | 3.8 | 0.247 | 0.033∗ | 0.584 | 0.779 |
| (4) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not take into consideration the psychological status of patients and their relatives | 29.9 | 49.9 | 5.9 | 10.7 | 3.6 | 0.753 | 0.914 | 0.097 | 0.135 |
| (5) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not pick the right time to break the bad news | 13.1 | 41.8 | 18.2 | 21.8 | 5.1 | 0.009∗∗ | 0.643 | 0.648 | 0.706 |
| (6) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not answer patients and relatives' questions well | 25 | 50.3 | 8.7 | 11.7 | 4.4 | 0.042∗ | 0.213 | 0.511 | 0.948 |
| (7) One of the reasons for violence, physical or verbal, against healthcare workers is because they show some superiority when communicating with patients and relatives | 32.7 | 41 | 7.1 | 12.3 | 6.9 | 0.308 | 0.714 | 0.850 | 0.603 |
| (8) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not show sympathy and empathy when communicating with patients and relatives | 23.4 | 49.3 | 8.1 | 15.6 | 3.6 | 0.998 | 0.093 | 0.598 | 0.236 |
| (9) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not show much concentration when communicating with patients and relatives | 27.7 | 48.9 | 9.1 | 10.3 | 4 | 0.162 | 0.238 | 0.934 | 0.837 |
| (10) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not use courteous language when communicating with patients and relatives | 17.8 | 46.9 | 11.5 | 18.4 | 5.3 | 0.001∗∗ | 0.003∗∗ | 0.417 | 0.075 |
| (11) One of the reasons for violence, physical or verbal, against healthcare workers is because they are not competent enough to ask the right questions when communicating with patients and relatives | 8.1 | 33.9 | 23.4 | 28.9 | 5.7 | 0.159 | 0.316 | 0.288 | 0.432 |
| (12) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not listen attentively when communicating with patients and relatives | 17.4 | 54.9 | 9.3 | 14.1 | 4.4 | 0.536 | 0.428 | 0.797 | 0.974 |
| (13) One of the reasons for violence, physical or verbal, against healthcare workers is because they cannot handle patients and relatives' complaints appropriately | 17 | 54.7 | 11.9 | 11.9 | 4.6 | 0.840 | 0.367 | 0.027∗ | 0.887 |
| (14) One of the reasons for violence, physical or verbal, against healthcare workers is because they are not competent enough to ask open-ended questions to enable patients and their relatives to speak freely | 17.4 | 51.5 | 13.1 | 14.7 | 3.4 | 0.129 | 0.305 | 0.863 | 0.926 |
∗ p < 0.05, ∗∗p < 0.01, ∗∗∗p < 0.001.