Table 1. Overview of Course Module Focus and Attributes.
Module Number | Module 1 | Module 2 | Module 3 | Module 4 |
---|---|---|---|---|
Module Focus | Overview | Retail Pharmacy | Ambulatory Pharmacy | Hospital Pharmacy |
Lectures and Discussions |
5 Lectures 2 Discussions |
7 Lectures 2 Discussions |
4 Lectures 2 Discussions |
10 Lectures 3 Discussions |
Case Description | No Case | Case 1: Exploring the development of an injectable naltrexone service in a community pharmacy | Case 2: Interpreting and improving quality measures for an ambulatory geriatric hypertension clinic |
Case 3: Manage a medication shortage of amiodarone vials with premixed infusion bags Case 4: Evaluating profitability of beside medication delivery programs |
Topics Addressed in Lectures |
Introduction and Entrepreneurship Operations Management Overview Financial Statements (2 lectures) Pharmacy Costs-Labor and Inventory |
Retail Pharmacy Operations Retail Pharmacy Revenue Retail Pharmacy and Service Planning Case 1 Justifying and Planning Patient Care Services (2 Lectures) Cost of Service Break-even and ROI |
Ambulatory Operations and Revenue Evaluating a Clinic Population Health Management Service Quality Improvement in Pharmacies Achieving and Measuring Patient Satisfaction |
Hospital Pharmacy Operations Hospital Pharmacy Revenue Managing a Drug Shortage in a Hospital Pharmacy Managing to Improve Patient Safety: Errors, What errors? Role of Technology Evaluating an “Underperforming” Med-to-Bed Service Average Net Profit Comparison Differential Analysis and Pro Forma Analysis Advertising and Promotion |
Focus of Weekly Discussion Sections |
Entrepreneurship Financial Statements and Pharmacy Costs |
Retail pharmacy service planning process (2 Sessions) |
Service planning and evaluation Quality and patient satisfaction |
Safety in Operations Profitability (2 Sessions) |