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. 2021 Apr 22;12(2):10.24926/iip.v12i2.3622. doi: 10.24926/iip.v12i2.3622

Table 1. Overview of Course Module Focus and Attributes.

Module Number Module 1 Module 2 Module 3 Module 4
Module Focus Overview Retail Pharmacy Ambulatory Pharmacy Hospital Pharmacy
Lectures and Discussions

5 Lectures

2 Discussions

7 Lectures

2 Discussions

4 Lectures

2 Discussions

10 Lectures

3 Discussions

Case Description No Case Case 1: Exploring the development of an injectable naltrexone service in a community pharmacy Case 2: Interpreting and improving quality measures for an ambulatory geriatric hypertension clinic

Case 3: Manage a medication shortage of amiodarone vials with premixed infusion bags

Case 4: Evaluating profitability of beside medication delivery programs

Topics Addressed in Lectures

Introduction and Entrepreneurship

Operations Management Overview

Financial Statements (2 lectures)

Pharmacy Costs-Labor and Inventory

Retail Pharmacy Operations

Retail Pharmacy Revenue

Retail Pharmacy and Service Planning

Case 1

Justifying and Planning Patient Care Services (2 Lectures)

Cost of Service

Break-even and ROI

Ambulatory Operations and Revenue

Evaluating a Clinic Population Health Management Service

Quality Improvement in Pharmacies

Achieving and Measuring Patient Satisfaction

Hospital Pharmacy Operations

Hospital Pharmacy Revenue

Managing a Drug Shortage in a Hospital Pharmacy

Managing to Improve Patient Safety:

Errors, What errors?

Role of Technology

Evaluating an “Underperforming” Med-to-Bed Service

Average Net Profit Comparison

Differential Analysis and Pro Forma Analysis

Advertising and Promotion

Focus of Weekly Discussion Sections

Entrepreneurship

Financial Statements and Pharmacy Costs

Retail pharmacy service planning process (2 Sessions)

Service planning and evaluation

Quality and patient satisfaction

Safety in Operations

Profitability (2 Sessions)