Table 2.
Questionnaire used.
| Please indicate your level of agreement on the following statementsa: |
|---|
| Confidence in the safety measures put in place by your care facility |
| C1. I consider that individualised access to the health centre is strictly enforced |
| C2. I consider that the use of face masks throughout the health centre is strictly adhered to |
| C3. I consider that the safety distance between patient and doctor in face-to-face consultations is reliable |
| C4. I consider temperature taking at the entrance to the health centre to be reliable. |
| Quality of medical care provided in your health centre |
| Q1. I think my doctor empathizes with my problems |
| Q2. I think that the health staff at my health centre provides excellent care |
| Q3. I believe that the technical facilities at my health centre are of high quality |
| Q4. I think that my health centre provides quality medical care |
| Q5. In general, I consider the medical services at my health centre to be excellent |
| Value that your health centre brings to you |
| Pv1. I consider the staff at the medical centre to be friendly, approachable and easy to contact |
| Pv2. I consider that the medical centre has sufficient technology to guarantee my care |
| Pv3. I consider the waiting times for consultations to be reasonable |
| Pv4. I feel that the medical centre provides a valuable service |
| Satisfaction you get from your health centre |
| Sat1. I am satisfied with the primary care provided by my current health centre |
| Sat2. I am satisfied with the management system of my health centre |
| Sat3. I am satisfied with the response of my health centre when I have a question or complaint |
| Sat4. I am confident that my health centre will provide me with the care I need whenever I need it |
a
A 5-point scale ranging from “Strongly Disagree” (1) and “Strongly Agree” (5) with no verbal labels for the intermediate scale points accompanied each statement.