Table 3.

Convergent validity and internal consistency analysis.

Relationship between constructs			Standardised coefficients	α Cronbach's	Composite reliability	Variance extracted
Confidence	→	C1	0.818
	→	C2	0.747	0.79	0.84	0.54
	→	C3	0.853
	→	C4	0.822
Quality	→	Q1	0.905	0.92	0.95	0.78
	→	Q2	0.845
	→	Q3	0.917
	→	Q4	0.872
	→	Q5	0.863
Perceived value	→	Pv1	0.834	0.92	0.92	0.75
	→	Pv2	0.95
	→	Pv3	0.809
	→	Pv4	0.864
Satisfaction	→	Sat1	0.812	0.93	0.93	0.77
	→	Sat 2	0.876
	→	Sat 3	0.91
	→	Sat 4	0.901