Table 5.
Total effects.
| Relationship | Direct | Indirect | ||
|---|---|---|---|---|
| Confidence | → | Quality | 0.569 | |
| Confidence | → | Satisfaction | 0.220 | |
| Confidence | → | Perceived value | 0.252 | |
| Quality | → | Perceived value | 0.461 | |
| Quality | → | Satisfaction | 0.368 | |
| Perceived value | → | Satisfaction | 0.317 | |
| Confidence | → | Satisfaction | 0.372 | |
| Confidence | → | Perceived value | 0.262 | |
| Quality | → | Satisfaction | 0.146 | |