Table 2.
Influence of the COVID-19 pandemic on the awareness and utilization of the 937-telephone health services in the Kingdom of Saudi Arabia.
| Variables | Overall, n (%) | Before the COVID-19 pandemic, n (%) | During the COVID-19 pandemic, n (%) | Chi-square (df) | P value | |||
| Aware of the 937-telephone health services | 178.9 (1) | <.001a | ||||||
|
|
Yes | 1113 (57) | 601 (46) | 512 (78) |
|
|
||
|
|
No | 848 (43) | 702 (53) | 146 (22) |
|
|
||
| Using the 937-telephone health services | 76.6 (1) | <.001a | ||||||
|
|
Yes | 509 (26) | 258 (42) | 251(48) |
|
|
||
|
|
No | 1452 (74) | 1045 (58) | 407 (52) |
|
|
||
| Reasons for using the 937-telephone health services | ||||||||
|
|
Consultations | 430 (84) | 218 (84) | 212 (84) | 0.00 (1) | .99 | ||
|
|
Complaints | 307 (60) | 123 (48) | 184 (73) | 34.9 (1) | <.001a | ||
|
|
Appointments | 234 (46) | 92 (36) | 142 (57) | 22.4 (1) | <.001a | ||
|
|
Inquiries | 305 (60) | 137 (53) | 168 (67) | 10.1 (1) | <.001a | ||
aSignificant differences.