| Inclusion | Exclusion |
| Qualitative research articles | Quantitative papers, editorials, discussion papers, literature reviews/systematic reviews/meta-synthesis, meta-analysis |
| English Language | |
| Peer reviewed | |
| General adult mental health services | Addiction, Intellectual Disabilities, Physical Health, Older Person Services–Dementia, Delirium, etc, child and adolescent services, dual diagnosis |
| Dissertations | |
| Articles focussed on Family members/carers’ interventions | Article focussed on users of service |
| Articles published within the past 10 years |