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. 2021 Jul 26;12:659087. doi: 10.3389/fpsyg.2021.659087

Figure 1.

Figure 1

How employees see and judge listening as listening opportunities unfold. Path ending in 1B represents “rejection;” path ending in 2B represents “conversational growth;” paths ending in 4B and 5A represent “tentative listening;” path ending in 5B represents “feeling heard through action” and path ending in 5C represents “disappointment”.