Table 3.
Listening path, classification, and behaviors.
| Path ending | Listening classification | Listener behavior (perceived) | Number of stories | Interviewee(s) |
|---|---|---|---|---|
| 1B | Shutting down | Making self-unavailable | 8 | Charles, Cindy, Clarissa, Curt, Danielle, Jennifer, Jessica, Ted |
| Ignoring | 4 | Dennis, Greg, Melanie, Sarah, | ||
| Hearing but overruling | 11 | Danny, Felicia, George, Jacob, Jody, Julian, Nancy, Sam, Susan, Tom, Trevor | ||
| 2B | Building | Idea building | 3 | Cameron, Jody, Linda |
| Coaching | 6 | Charles, Heidi (2), Jackie, Jacob, James | ||
| Engaging on difficult topic | 4 | Greg, Jason, Melanie, Sam | ||
| Showing interest | 4 | Curt, Jennifer, John, Trevor | ||
| 4B/5A | Acting | Trying | 2 | Frank, Justin |
| 5B | Acting | Using feedback | 3 | Andy, Nancy, Ned |
| Providing tool | 3 | Danny, Felicia, Lauren | ||
| Using input | 11 | Brian, Clarissa, Dennis, Felicia, George, Jacob, Joanna, Sarah (2), Steven, Ted | ||
| Work-related solution creating | 4 | Mark, Tom, Danielle, Roger | ||
| Personal solution creating | 3 | Jessica, Lauren, Susan | ||
| Providing tangible help | 4 | Charles, Cindy, Julian, Omar | ||
| 5C | Superficial | No action or follow-up | 6 | Andy, Brian, James, Joanna, Justin, Linda |
| Ineffective | 1 | Ned | ||
| Distracted | Ineffective | 4 | Cameron, Jason, John, Steven |